Shipping policy
DOMESTIC ORDERS:
The majority of shipping is done via USPS Parcel Post (4-7 Days in Transit) or USPS Priority Mail (2-3 business days). Shipping can be upgraded to USPS Express Mail (Usually overnight, but sometimes 2 Days in Transit) for additional fees.
For heavy or over-sized, large custom orders, we ship via FedEx Ground (3-5 Days in Transit). Insurance is not always included in all shipping prices. Please convo us beforehand if there is any question. We almost always specify in the listing information regarding whether or not shipping insurance is included. If insurance is not included in the listing and you would like it added, it is the responsibility of the customer (you) to convo us prior to purchasing to discuss this option.
We also us XPO Logistics and FedEx Freight for large and heavy packages. Some arrangements may need to be made regarding arrival, accessibility, loading docks, etc. It is up to you, the customer to make any necessary arrangements for these large packages to arrive at your destination. Any package requiring LTL freight cannot be shipped to a residential address and must be shipped to a commercial address.
INTERNATIONAL ORDERS:
It is the responsibility of all buyers to pay any necessary import and VAT taxes. These are fees are implemented by your country on many imported items. If your post office imposes any additional fee it is up to you, the buyer to pay these associated fees. Gray Skunk LLC is not liable for any additional custom or import fees and will NOT reimburse any buyers for these fees. This includes VAT duties and import fees to the EU, Canada, Australia and any other foreign country.
INSURANCE CLAIMS:
We do our absolute best to make sure your product is packaged and shipped properly so that it arrives in the condition that it left our shop. If any damage occurs to your item during transit, keep all packaging materials, photograph any damage and contact us immediately. If any packaging is discarded and proper documentation is not recorded, Gray Skunk Inc. will not be liable for any damages or insurance claim processing. You will be asked for this documentation from the insurance company along with filling out an affidavit describing the loss.
The majority of shipping is done via USPS Parcel Post (4-7 Days in Transit) or USPS Priority Mail (2-3 business days). Shipping can be upgraded to USPS Express Mail (Usually overnight, but sometimes 2 Days in Transit) for additional fees.
For heavy or over-sized, large custom orders, we ship via FedEx Ground (3-5 Days in Transit). Insurance is not always included in all shipping prices. Please convo us beforehand if there is any question. We almost always specify in the listing information regarding whether or not shipping insurance is included. If insurance is not included in the listing and you would like it added, it is the responsibility of the customer (you) to convo us prior to purchasing to discuss this option.
We also us XPO Logistics and FedEx Freight for large and heavy packages. Some arrangements may need to be made regarding arrival, accessibility, loading docks, etc. It is up to you, the customer to make any necessary arrangements for these large packages to arrive at your destination. Any package requiring LTL freight cannot be shipped to a residential address and must be shipped to a commercial address.
INTERNATIONAL ORDERS:
It is the responsibility of all buyers to pay any necessary import and VAT taxes. These are fees are implemented by your country on many imported items. If your post office imposes any additional fee it is up to you, the buyer to pay these associated fees. Gray Skunk LLC is not liable for any additional custom or import fees and will NOT reimburse any buyers for these fees. This includes VAT duties and import fees to the EU, Canada, Australia and any other foreign country.
INSURANCE CLAIMS:
We do our absolute best to make sure your product is packaged and shipped properly so that it arrives in the condition that it left our shop. If any damage occurs to your item during transit, keep all packaging materials, photograph any damage and contact us immediately. If any packaging is discarded and proper documentation is not recorded, Gray Skunk Inc. will not be liable for any damages or insurance claim processing. You will be asked for this documentation from the insurance company along with filling out an affidavit describing the loss.